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Frequently Asked Questions

What is the minimum order requirement?

The standard minimum order requirement is £30.
If this is a problem for you please contact me and I will see what I can do for you.  Please note that customers requesting a lower minimum order requirement will be asked to supply proof of trading and all decisions will be made on an individual basis.

Is there VAT to pay on top of the price I see?

No, our annual turnover does not currently reach the threshold that would require us to charge you VAT. Therefore all prices shown on the website are the price you will pay, no VAT will be added.

How do you keep your prices so low?

We purchase items directly from the manufacturer in large quantities, this enables us to purchase many items at lower prices than average. We also keep costs down by avoiding spending money on expensive extras such as printed catalogues.  As an online only business we have very few overheads.

Can you offer me lower prices on bulk purchases?

Yes! We have some discounted lots already listed on the site, but if you are looking for different products or larger quantities and better discounts please email me to discuss your specific requirements.

How can I get a printed catalogue?

We do not supply printed catalogues, they are expensive and would be almost impossible to keep up to date due to our constantly updating product ranges!

What are your products made from?

The majority of our products are made from 316L surgical grade stainless steel, however we do also stock a small selection of gold, titanium and acrylic products. All materials conform to the EU nickel directive and are suitable for use in healed piercings. Some products have accessories or dangles which do not pass through the piercing.  These components may be made from other materials.  Please check individual product pages for details.

Do you offer any guarantee with your products?

We guarantee that all products will reach you in perfect condition.  If you receive a product which is not in perfect condition please contact us within 7 days and we will arrange either a replacement or a credit.  Please be aware that this is a wholesale site, by purchasing from this site you accept that it is your responsibility to check that the product is in good condition before retailing it to the end user.  

Can I return any unwanted items?

No. This site allows you to pick and choose the items you wish to order and therefore you may not return any unwanted items.

How can I make payment?

We accept all major credit and debit cards, as well as Paypal, nochex, cheques, postal orders and bank transfers.

I am an international customer, how can I make payment?

Many international customers can make payment in the normal way with a credit or debit card via worldpay or Paypal.  However we do not accept credit card payments from certain high risk countries.  If you live in a high risk country you may make payment by bank transfer or international money order.

How will my items be shipped?

Most UK orders will be shipped with either Royal Mail recorded delivery or special delivery. International orders are shipped with Royal Mail International Signed For service. All orders will require a signature on delivery.

When will my order be shipped and how long will it take to be delivered?

Your order will be shipped as quickly as possible, usually within 3 working days.  UK special delivery items will be delivered on the next working day after the order is shipped. 
International delivery items are dispatched on the first available flight and depending on the destination should arrive with approx 5-14 working days after shipping.

An item is out of stock, can I put it on backorder?

If the item is available to backorder the 'back order' button will be shown.  Where the back order facility is not offered please use the 'notify when back in stock' facility to receive an email when the product becomes available again.
Please note that back ordered items can take up to 6-8 weeks for delivery as they often come direct from the manufacturer and are made to our specific order.  If the manufacturer has them in stock they may be available sooner, if you would like me to  check delivery times on specific items please email me the item details and the quantity you require. 

I can't see what I am looking for, can you order items specially for me?

If you don't see what you are looking for please email me and I will do my very best to source that item for you.

Will you price match?

Certainly, please send us full details of where any product is sold elsewhere at a lower price and we will bring the cost of our product down to match it.  The products does not have to be identical so long as the design is similar and the materials are of equal quality. Please note that products must be sold at a regular fixed price.  We cannot consider auction prices or 'one off' sales prices.  Tax and shipping will be taken into account when price matching.